JOB PURPOSE. To manage the day to day Customer Service activities including process of orders/ answering the phones. Responsibilities: Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily. [+]
JOB PURPOSE. To manage the day to day Customer Service activities including process of orders/ answering the phones. Responsibilities: Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily. Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department. Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc. Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts. Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers. Process billing corrections on time and in accordance with the company policy. Process returns from the customer on time and in accordance with the company policy. Requirements: Fluent in English and Dutch. Business or other relevant 3rd level qualification desirable. 6 months + working in a fast moving customer service environment. Excellent communication skills and a professional telephone manner. A self-starter / “Can do” approach and attitude. Ability to work effectively within multi-cultural team towards strict deadlines. Accuracy and attention to detail are paramount. Flexibility – willingness to help other colleagues to meet deadlines. Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs. For a confidential discussion and more information on the role, please contact Denise Callinan on 090 64 78104or email denise.callinan@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! This job originally appeared on RecruitIreland.com. [-]
Title : Administrator with French. Lo cation: Westmeath. Key Responsibilities: Process orders. Checks inventory to make sure requested product is available. Computes price and any appropriate discounts. Verifies customer information is correct and up-to-date. Informs customer of shipping date and any possible delays. Notifies appropriate department of order and shipping date. Reviews orders for accuracy and completion. [+]
Title : Administrator with French. Lo cation: Westmeath. Key Responsibilities: Process orders. Checks inventory to make sure requested product is available. Computes price and any appropriate discounts. Verifies customer information is correct and up-to-date. Informs customer of shipping date and any possible delays. Notifies appropriate department of order and shipping date. Reviews orders for accuracy and completion. Strives to sell customer additional merchandise. Files copies of all orders received. Essential Skills. Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable. Fluent in English and French an advantage. High level of accuracy. Strong attention to detail. Good computer skills; knowledge of Microsoft Office tools and SAP an advantage. Flexible; strong team player. Ability to work to tight deadlines in a fast paced environment. Approachable and enthusiastic. Flexible and adaptable. Able to work on own initiative and as a team player. Good organizational skills with cultural awareness and sensitivity. For a confidential discussion and more information on the role, please contact Eoghan Dalton on 090 64 78104or email eoghan.dalton@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! This job originally appeared on RecruitIreland.com. [-]
Data Entry Administrator for Customer Service with a foreign language - Westmeath. Role: This role is to support data entry for a fast moving Customer Service department for a multi national company, with the main focus on customer order entry. Key Responsibilities: Key responsibilities will include the following: Ensure all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. [+]
Data Entry Administrator for Customer Service with a foreign language - Westmeath. Role: This role is to support data entry for a fast moving Customer Service department for a multi national company, with the main focus on customer order entry. Key Responsibilities: Key responsibilities will include the following: Ensure all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. Process returns from the customer efficiently and in line with company policy. Maintain regular contact with the warehouse and purchasing department to co-ordinate the delivery of urgent orders. Process daily invoicing. Liaise with the sales force as required to ensure pricing on all orders is accurately maintained. Process all credits and debit memos on time and in accordance with the company policy. ESSENTIAL SKILLS / EXPERIENCE. Fluent in English. Fluency in a second language (French, Dutch, Spanish, Portuguese or Italian) is desirable though not required. Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable. Excellent computer skills, preferably Microsoft Office and knowledge of SAP would be an advantage. 1-2 years experience of working in a fast moving customer service environment preferably within a multinational environment. Excellent attention to detail and excellent communication skills with a professional telephone manner. Flexibility - willingness to help other colleagues to meet deadlines. For further information, please contact Brian Mahon on 086 7773856. Customer Care Executive, Customer Care Agent, Customer Care, Customer Service Administrator, Italian, French, Spanish, Portuguese, Italian, Data Entry, Administrator, Delivery Processing, Administration, Sales Processing, Tele Sales, Order Entry. This job originally appeared on RecruitIreland.com. [-]
International Customer Service Executive with Dutch - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. [+]
International Customer Service Executive with Dutch - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. Key Responsibilities: Ability to recognise, respond and resolve all customer queries with a sincere commitment to excellent customer service. Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations and solve customer problems. Ability to employ patience and self-control in handling irate customers. Ability to follow proper procedures and work within established guidelines. Ability to manage time effectively, to prioritise daily tasks, to prepare personal schedules and follow tasks through completion. Ability to categorise and log all incoming calls and accurately complete case notes in the call tracking database. Achieve and maintain a performance standard, including but not limited to: conversion of calls to sales, up-sales, maintain average call times and average order values, minimise call handling time, maintain customer satisfaction and resolution times. Maintain acceptable level of productivity and timeliness. Ability to probe for underlying issues and pose critical questions as outlined by the companies complaint procedure. Ability to search and retrieve data from various databases and to multitask with multiple applications during a phone call. Qualifications, Experience & Skills Required: Customer Service experience essential. High level of accuracy. Demonstrate excellent communication skills, both verbal and written. Fluency in Dutch. Experience in an inbound target-driven call centre desirable but not essential. Must be a team player and flexible. Display excellent organisational and time management skills with cultural awareness and sensitivity. Flexible with regard to working hours and responsibilities. Strong computer and administration skills essential knowledge of Microsoft Office tools and SAP an advantage. Ability to demonstrate a problem solving approach to challenges. For further information, please contact Brian Mahon on 086 7773856. Customer Care Executive, Customer Care Agent, Customer Care, Customer Service Administrator, French, Dutch, Delivery Processing, Administration, Sales Processing, Tele Sales. This job originally appeared on RecruitIreland.com. [-]
International Customer Service Executive with Spanish - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. [+]
International Customer Service Executive with Spanish - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. Key Responsibilities: Ability to recognise, respond and resolve all customer queries with a sincere commitment to excellent customer service. Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations and solve customer problems. Ability to employ patience and self-control in handling irate customers. Ability to follow proper procedures and work within established guidelines. Ability to manage time effectively, to prioritise daily tasks, to prepare personal schedules and follow tasks through completion. Ability to categorise and log all incoming calls and accurately complete case notes in the call tracking database. Achieve and maintain a performance standard, including but not limited to: conversion of calls to sales, up-sales, maintain average call times and average order values, minimise call handling time, maintain customer satisfaction and resolution times. Maintain acceptable level of productivity and timeliness. Ability to probe for underlying issues and pose critical questions as outlined by the companies complaint procedure. Ability to search and retrieve data from various databases and to multitask with multiple applications during a phone call. Qualifications, Experience & Skills Required: Customer Service experience essential. High level of accuracy. Demonstrate excellent communication skills, both verbal and written. Fluency in Spanish. Experience in an inbound target-driven call centre desirable but not essential. Must be a team player and flexible. Display excellent organisational and time management skills with cultural awareness and sensitivity. Flexible with regard to working hours and responsibilities. Strong computer and administration skills essential knowledge of Microsoft Office tools and SAP an advantage. Ability to demonstrate a problem solving approach to challenges. For further information, please contact Brian Mahon on 086 7773856. Customer Care Executive, Customer Care Agent, Customer Care, Customer Service Administrator, Spanish, Delivery Processing, Administration, Sales Processing, Tele Sales. This job originally appeared on RecruitIreland.com. [-]
International Customer Service Executive with Italian - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. [+]
International Customer Service Executive with Italian - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. Key Responsibilities: Ability to recognise, respond and resolve all customer queries with a sincere commitment to excellent customer service. Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations and solve customer problems. Ability to employ patience and self-control in handling irate customers. Ability to follow proper procedures and work within established guidelines. Ability to manage time effectively, to prioritise daily tasks, to prepare personal schedules and follow tasks through completion. Ability to categorise and log all incoming calls and accurately complete case notes in the call tracking database. Achieve and maintain a performance standard, including but not limited to: conversion of calls to sales, up-sales, maintain average call times and average order values, minimise call handling time, maintain customer satisfaction and resolution times. Maintain acceptable level of productivity and timeliness. Ability to probe for underlying issues and pose critical questions as outlined by the companies complaint procedure. Ability to search and retrieve data from various databases and to multitask with multiple applications during a phone call. Qualifications, Experience & Skills Required: Customer Service experience essential. High level of accuracy. Demonstrate excellent communication skills, both verbal and written. Fluency in Italian and English. Experience in an inbound target-driven call centre desirable but not essential. Must be a team player and flexible. Display excellent organisational and time management skills with cultural awareness and sensitivity. Flexible with regard to working hours and responsibilities. Strong computer and administration skills essential knowledge of Microsoft Office tools and SAP an advantage. Ability to demonstrate a problem solving approach to challenges. For further information, please contact Brian Mahon on 086 7773856. Customer Care Executive, Customer Care Agent, Customer Care, Customer Service Administrator, Italian, Delivery Processing, Administration, Sales Processing, Tele Sales, Italian. This job originally appeared on RecruitIreland.com. [-]
International Customer Service Executive with Portuguese - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. [+]
International Customer Service Executive with Portuguese - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. Key Responsibilities: Ability to recognise, respond and resolve all customer queries with a sincere commitment to excellent customer service. Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations and solve customer problems. Ability to employ patience and self-control in handling irate customers. Ability to follow proper procedures and work within established guidelines. Ability to manage time effectively, to prioritise daily tasks, to prepare personal schedules and follow tasks through completion. Ability to categorise and log all incoming calls and accurately complete case notes in the call tracking database. Achieve and maintain a performance standard, including but not limited to: conversion of calls to sales, up-sales, maintain average call times and average order values, minimise call handling time, maintain customer satisfaction and resolution times. Maintain acceptable level of productivity and timeliness. Ability to probe for underlying issues and pose critical questions as outlined by the companies complaint procedure. Ability to search and retrieve data from various databases and to multitask with multiple applications during a phone call. Qualifications, Experience & Skills Required: Customer Service experience essential. High level of accuracy. Demonstrate excellent communication skills, both verbal and written. Fluency in Portuguese and intermediate English and Spanish. Experience in an inbound target-driven call centre desirable but not essential. Must be a team player and flexible. Display excellent organisational and time management skills with cultural awareness and sensitivity. Flexible with regard to working hours and responsibilities. Strong computer and administration skills essential knowledge of Microsoft Office tools and SAP an advantage. Ability to demonstrate a problem solving approach to challenges. For further information, please contact Brian Mahon on 086 7773856. Customer Care Executive, Customer Care Agent, Customer Care, Customer Service Administrator, Portuguese, Delivery Processing, Administration, Sales Processing, Tele Sales. This job originally appeared on RecruitIreland.com. [-]
International Customer Service Executive with French - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. [+]
International Customer Service Executive with French - Westmeath. Role: This role will be responsible for processing sales orders whilst interacting with direct and retail customers to provide world class customer services for incoming and outbound sales and customer service calls. The role also includes administrative customer service tasks including responding to emails, handling mailings and sending information to customers. Key Responsibilities: Ability to recognise, respond and resolve all customer queries with a sincere commitment to excellent customer service. Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations and solve customer problems. Ability to employ patience and self-control in handling irate customers. Ability to follow proper procedures and work within established guidelines. Ability to manage time effectively, to prioritise daily tasks, to prepare personal schedules and follow tasks through completion. Ability to categorise and log all incoming calls and accurately complete case notes in the call tracking database. Achieve and maintain a performance standard, including but not limited to: conversion of calls to sales, up-sales, maintain average call times and average order values, minimise call handling time, maintain customer satisfaction and resolution times. Maintain acceptable level of productivity and timeliness. Ability to probe for underlying issues and pose critical questions as outlined by the companies complaint procedure. Ability to search and retrieve data from various databases and to multitask with multiple applications during a phone call. Qualifications, Experience & Skills Required: Customer Service experience essential. High level of accuracy. Demonstrate excellent communication skills, both verbal and written. Fluency in French. Experience in an inbound target-driven call centre desirable but not essential. Must be a team player and flexible. Display excellent organisational and time management skills with cultural awareness and sensitivity. Flexible with regard to working hours and responsibilities. Strong computer and administration skills essential knowledge of Microsoft Office tools and SAP an advantage. Ability to demonstrate a problem solving approach to challenges. For further information, please contact Brian Mahon on 086 7773856. Customer Care Executive, Customer Care Agent, Customer Care, Customer Service Administrator, French, Delivery Processing, Administration, Sales Processing, Tele Sales. This job originally appeared on RecruitIreland.com. [-]
Title : Administrator with French. Lo cation: Westmeath. Key Responsibilities: Process orders. Checks inventory to make sure requested product is available. Computes price and any appropriate discounts. Verifies customer information is correct and up-to-date. Informs customer of shipping date and any possible delays. Notifies appropriate department of order and shipping date. Reviews orders for accuracy and completion. [+]
Title : Administrator with French. Lo cation: Westmeath. Key Responsibilities: Process orders. Checks inventory to make sure requested product is available. Computes price and any appropriate discounts. Verifies customer information is correct and up-to-date. Informs customer of shipping date and any possible delays. Notifies appropriate department of order and shipping date. Reviews orders for accuracy and completion. Strives to sell customer additional merchandise. Files copies of all orders received. Essential Skills. Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable. Fluent in English and French an advantage. High level of accuracy. Strong attention to detail. Good computer skills; knowledge of Microsoft Office tools and SAP an advantage. Flexible; strong team player. Ability to work to tight deadlines in a fast paced environment. Approachable and enthusiastic. Flexible and adaptable. Able to work on own initiative and as a team player. Good organizational skills with cultural awareness and sensitivity. For a confidential discussion and more information on the role, please contact Eoghan Dalton on 090 64 78104or email eoghan.dalton@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! This job originally appeared on RecruitIreland.com. [-]
JOB PURPOSE. To manage the day to day Customer Service activities including process of orders/ answering the phones. Responsibilities: Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily. [+]
JOB PURPOSE. To manage the day to day Customer Service activities including process of orders/ answering the phones. Responsibilities: Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily. Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department. Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc. Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts. Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers. Process billing corrections on time and in accordance with the company policy. Process returns from the customer on time and in accordance with the company policy. Requirements: Fluent in English and Dutch. Business or other relevant 3rd level qualification desirable. 6 months + working in a fast moving customer service environment. Excellent communication skills and a professional telephone manner. A self-starter / “Can do” approach and attitude. Ability to work effectively within multi-cultural team towards strict deadlines. Accuracy and attention to detail are paramount. Flexibility – willingness to help other colleagues to meet deadlines. Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs. For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104or email nicola.egan@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! This job originally appeared on RecruitIreland.com. [-]
Data Entry Administrator for Customer Service with a foreign language - Westmeath. Role: This role is to support data entry for a fast moving Customer Service department for a multi national company, with the main focus on customer order entry. Key Responsibilities: Key responsibilities will include the following: Ensure all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. [+]
Data Entry Administrator for Customer Service with a foreign language - Westmeath. Role: This role is to support data entry for a fast moving Customer Service department for a multi national company, with the main focus on customer order entry. Key Responsibilities: Key responsibilities will include the following: Ensure all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. Process returns from the customer efficiently and in line with company policy. Maintain regular contact with the warehouse and purchasing department to co-ordinate the delivery of urgent orders. Process daily invoicing. Liaise with the sales force as required to ensure pricing on all orders is accurately maintained. Process all credits and debit memos on time and in accordance with the company policy. ESSENTIAL SKILLS / EXPERIENCE. Fluent in English. Fluency in a second language (French, Dutch, Spanish, Portuguese or Italian) is desirable though not required. Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable. Excellent computer skills, preferably Microsoft Office and knowledge of SAP would be an advantage. 1-2 years experience of working in a fast moving customer service environment preferably within a multinational environment. Excellent attention to detail and excellent communication skills with a professional telephone manner. Flexibility - willingness to help other colleagues to meet deadlines. For further information, please contact Brian Mahon on 086 7773856. Customer Care Executive, Customer Care Agent, Customer Care, Customer Service Administrator, Italian, French, Spanish, Portuguese, Italian, Data Entry, Administrator, Delivery Processing, Administration, Sales Processing, Tele Sales, Order Entry. This job originally appeared on RecruitIreland.com. [-]
