JOB PURPOSE

To manage the day to day Customer Service activities including process of orders/ answering the phones.

Responsibilities:

• Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.

• Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily.

• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.

• Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.

• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.

• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.

• Process billing corrections on time and in accordance with the company policy.

• Process returns from the customer on time and in accordance with the company policy

• Fluent in English and Dutch
• Business or other relevant 3rd level qualification desirable
• 6 months + working in a fast moving customer service environment.

• Excellent communication skills and a professional telephone manner.
• A self-starter / “Can do” approach and attitude

• Ability to work effectively within multi-cultural team towards strict deadlines.

• Accuracy and attention to detail are paramount

• Flexibility – willingness to help other colleagues to meet deadlines

• Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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